5 Beneficial VoIP Features for Enterprise

In today’s world, we don’t even use a landline at home then why use should we use one in the office? There are very few people who actually rely on the landlines for making and receiving calls. Almost every business has made the switch to the PBX (Private Branch Exchange) phone systems. PBX system works well but it has a serious number of limitations than the Voice over IP (VoIP) phone systems.

Unlike PBX system you don’t need to have a particular landline connect for VoIP. With VoIP communication system phones can directly communicate with other computers, cell phones and more computing hardware. This system has a lot of advantages which can help your employee’s productivity and also your IT budget.

This kind of computer to pone collaboration can make the communication process quite simple for enterprise-level of business. VoIP makes it easier for an enterprise to keep connected across different locations because VoIP much more than a simple phone system. Your goal of providing a streamless, hassle less communication for your customers becomes possible with the online user dashboard and integrated combined communications.

Now we will discuss the features provided by VoIP that are for enterprises level businesses.

· Customizable User Templates

VoIP services allow enterprise-level businesses to add and remove users easily. It is not new for an enterprise-level business to employ hundreds of new workers a year and with every new employee comes the need for new phone lines. VoIP makes it easy for such big businesses to manage user profile using the online dashboard.

The purpose of the online dashboard is to provide customized user privileges. For example, you will have the ability to block permissions for international calling for any user, and you can also overhear a phone call or can change location. With VoIP, you are in charge of managing the user settings which provides you the control over your employees’ access.

· Low-cost Long Distance Calls

Every individual desires to have cheap long distance calls. VoIP phone services allow big enterprise-level businesses to make low-cost calls across the globe. This perk makes VoIP an important asset for the business with multiple locations, specifically those teas that work in other offices or off-premise. It also makes your phone system more responsive which allows you to route the calls to other locations in case there is an unforeseen event. For example, if you want to change locations then you can temporarily re-route calls to a different location while you are moving.

· Interactive Voice Response (IVR)

Another great VoIP feature is IVR which is designed to direct calls to an automated menu. Customers will always get a professional response even if it is after business hours. Further, IVR allows your employees to take calls from a remote location, this way there is always a professional presence. You even have the opportunity of changing the caller ID and location of your remote employees so that it appears as if they are working from a branch.

· Software integration

Software Integration is another very useful feature of VoIP. Software Integration means you can integrate other communication tools with functions of VoIP. Because functions of VoIP have been integrated completely with other communication tools that you can launch a web conference easily from a chat, or you can get notification of a voicemail message through an email. This is how VoIP decreases the effort that is used in handling these apps separately, consequently, increasing your team’s productivity.

· Call Forwarding

Majority of employees spend approximately 6 hours a day on their desks while the rest of the time they are performing other tasks like meeting, attending a conference or working remotely. Hence, it means that the employees are not always present beside the phones on their desk.

While using VoIP one of the biggest advantages is the facility to forward incoming calls to any phone number, so that you don’t need to worry about missing important calls when you are not in the office. Similarly, if there is another pressing issue at hand and you are unable to answer calls you have the choice of forwarding calls to voicemail. Who wouldn’t want to have this many perks while running a big enterprise business?

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